How this page works: This FAQ covers common questions about uploading connections, getting recommendations, running campaigns, billing, and privacy so you can use FromMyNetwork with confidence.

Overview

Frequently Asked Questions

Answers to the most common questions about setup, recommendations, campaigns, AI outreach, billing, and data handling in FromMyNetwork.

Getting started

How do I export my LinkedIn connections?
  1. Open LinkedIn and go to Settings & Privacy.
  2. Select Data privacy.
  3. Choose Get a copy of your data, or open LinkedIn’s data download page.
  4. Select Connections if LinkedIn offers individual data choices. If it instead shows archive options, choose Download larger data archive.
  5. Request the export and wait for LinkedIn’s email confirming that it is ready.
  6. Download and unzip the archive, then upload the file named Connections.csv to FromMyNetwork.

How long does it take? LinkedIn may prepare the file within a few minutes, but it can take several hours.

Can’t find Connections.csv? Check that Connections was included in your request, wait until LinkedIn says the export is complete, then download and unzip the finished archive again.

Upload Connections.csv
How do I complete setup?
Follow the setup guide to request your LinkedIn connections export, upload it, and tag leads by industry and pain points. The checklist tracks progress so you know what remains.
Do I need to be connected to get recommendations?
No. Upload your connections so we can exclude them, then use the Connection Recommendations page to search for new leads by industry, title, location, and pain points.
Can I reuse my favorite search criteria?
Yes. Save your filters as presets on the Connection Recommendations or Campaigns pages to quickly rerun the same industries, pain points, and keywords.

Recommendations & outreach

How are recommendations chosen?
We surface up to ten leads per run from your lead database who have LinkedIn profile URLs, match your selected industries and pain points, and are not already in your connections list.
Can I save recommendations for later?
Yes. Each run is stored to your account so you can revisit recommended leads, copy their LinkedIn URLs, and generate AI outreach messages at any time.
What happens when I connect with someone?
Use the "Mark Connected" action on saved recommendations to update the lead status. We record the connection time and stop recommending that lead in future searches.

Campaigns & messaging

How do campaigns use my filters?
Campaigns reuse the same industries and pain point selections as recommendations. You can also layer in titles, locations, and keywords, then save those filters as presets.
Can I generate AI outreach?
Yes. Both campaigns and saved recommendations support AI-generated outreach messages tailored to each lead so you can copy and send connection notes quickly.
Will the system spam my existing contacts?
No. Uploaded connections and leads you've marked as connected are excluded from new recommendations and campaigns to avoid duplicate outreach.

Billing, trials, and access

Can a user get multiple free trials?
No. Once a trial is used, the system records it and prevents additional trials even if the user cancels and resubscribes.
How do discounts work?
Admins can configure promo codes and trial lengths in the Feature Levels area. Eligible codes are validated during signup and applied in Stripe checkout.
What if a subscription changes?
Subscription levels control feature access, such as campaigns or AI enrichment. Updates take effect immediately, and Stripe billing reflects the active plan and any trials.

Data & privacy

What data is stored?
We store your account details, uploaded connections, leads with LinkedIn URLs, saved recommendations, AI outreach drafts, campaign settings, and feature usage needed to run the service.
Who can access my data?
Your workspace admins can manage accounts and subscription levels. We do not sell data and only share limited information with service providers required to operate the platform.
How do I remove my data?
Update or delete leads and recommendations directly in the app, or contact your admin to request account removal in line with the Privacy Policy.

Support

Where can I view my feedback?
Use the Feedback page to submit ideas and track their status. Admins can review and update submissions as they move forward.
How do I report a problem?
Contact your admin or submit feedback with details about the issue. Include the page you were on and what you were trying to do so we can investigate quickly.
Can I revisit this FAQ later?
Yes. The FAQ link appears in the footer and can be opened without logging in, so you can reference it anytime.